Me:MY PACKAGE WASS FILLED WITH A BANNAN??? Amazon:Hello and thanks for contacting Amazon chat support, my name is Ignacio and I will be helping you today with your questions Me:Hello whats your name? Amazon:Ignacio Patrick what is Bannan? Me:A BANANA LIKE FRUIT Amazon:I'm really sorry for this inconvenience with your order, I will gladly help you today Oh! This is odd, very odd! This is not supposed to happen at all Me:Yes.. It was a gift for my son and then you guys send me a banana? Like wat? And the funny part is that he doesn't even like banana's Amazon:Yes of course, I can send you a replacement for this item and you can send back this one that is covered with banana Me:Well, he doesn't want to buy those items anymore as gift You understand me wrong btw The package was empty Only a banana was inside not the item's I orderd. Amazon:I get it know, I'm sorry for this In this case this may be a prank from someone I would request a replacement Me:Well, who would like to prank me from Amazon? Amazon:Not from Amazon Me:I would like to get a refund Amazon:Anyone else that could have access to the package Me:Not a replacement since I don't really trust those books anymore That can be a joke Its a pretty good joke tho but not funny that it happend to me.. Amazon:All right, then a refund will be requested immediately Me:Well I want to get a amazon giftcard if that's psoible since my son wants to buy it and He's pretty mad since it was his birtday gift.. Amazon:Unfortunately that's not an option Me:I would like to give him the card then. Please ask a higher person then.. I got a banana in my package? I mean wut? Amazon:I'm giving you the refund Sir You can buy the gift card with the refund Me:Please connect me to a supervisor or however you call it.. Amazon:Sure, one moment please Me:He might understand that this is very sirious like.. Amazon:Yes, but as any other missing package or lost item, we just have access to a refund Me:I used Amazon for so long Amazon:I'm contacting a supervisor now Me:and now you guys just do this? It was a gift for my son Now he didn't get a gift for his b-day? And you guys don't even take the time to get me a Amazon GiftCard? I'v used Amazon for so long and never seen this bad side from Amazon.. Like its a BANANA Amazon:Sorry for the inconvenience with this order, I will connect you immediately with our supervisor so you can get the service that you are requesting today Me:oke. A Customer Service Associate will be with you in a moment. You are now connected to Dana M from Amazon.com Dana M:Hello Patrick. My name is Dana and I'm a member of leadership here at Amazon. Please give me a moment to look over your conversation with the previous representative so I can become familiar with your issue, and I'll be with you in a moment. Me:Alright dana so funny, your name looks like banana. It this a inside joke or something? Dana M:No, I assure you that it's not. The action I can take is to issue a refund to the payment method for this order. We don't have the option to request a gift card. You can, however, purchase a Gift Card using the funds that will go back to your card. Me:Wauw So you guys first of all send me a BANANA, A BANANA I REPEAT Like his birtday is today The refund takes how long? 3 days? Then I cant even give him a birtday present? This is VERY bad from Amazon Dana M:We process them immediately, however it takes the bank itself 2-3 business days to show the funds in your account. Me:YES BUT YOU GUYS MADE THE FAULT NOT ME BY PUTTING IN A BANANA I WANT MY REFUND ON A AMAZON GIFTCARD SEND TO MY SONS AMAZON ACCOUNT IV USED AMAZON FOR SO LONG AND YOU GUYS TREAT ME LIKE NOTHING SENDING ME BANANAS ON MY SONS BIRTDAY WHAT IS THIS? Dana M:I can issue a promotional certificate to your account for $20 good towards the purchase of future items and as apology for this mixup. We cannot request a gift card, sir. It is not a possible action. Period. we can refund the original card or send a replacement. Me:I WOULD LIKE A REPLACEMENT TO MY SONS HOUSE THEN Dana M:I'm sorry this happened it all, especially at such an inopportune time, however we simply cannot refund a gift card. I am however, happy to replace it to your sons house. Is his Address already on your account? Me:NO, I WILL ADD IT EVEN THORUGH HE LIVES IN THE UK Dana M:I'll have to see if this item can be shipped to the UK sir. Me:OKE IF NOT YOU GUYS JUST GIVE ME THAT AMAZON GIFT CARD SINCE I MOVED BANKS SO YE I DONT EVEN HAVE ACCES TO MY OLD BANK ACCOUNT ANYMORE SO THAT MONEY WOULD BE LOST LIKE ITS HIS BIRTDAY I HOPE THAT YOU ALSO PUT IN 1DAY SHIPPING Dana M:If it's going to the UK, it's going to take miminum a week to get there sir. It has to cross international borders as well as the atlantic. It's not going to arrive in one day. that is physically impossible. Me:x x THOSE 2 ORDERS Dana M:As far as a refund to a gift card, as I've explained multiple times, that is not a possibility. We can only refund tot eh original payment method. the bank you were will will at that point mail you a physical check if you no longer bank with them since Monday the 14th And at this point sir, the only option we have is to refund the original card as I will not be able to replace this to the UK. Me:OMG THIS I SSO BAD THEN GIVE ME PROMO BALANCE ALLT HE MONEY THIS IS BAD VERY BAD OMG I WILL NEVER USE AMAZON AGAIN IF YOU GUYS CANT HELP ME IV BEEN SO LONG USING AMAZOn AND NOW YOU GUYS JUST DO THIS= Dana M:Sir, I can replace this to the original address or I can refund to the original payment method. those are the two options I have available. MeUDE THIS IS SO WRONG STOP EVERYTHING I DONT WANT REFUND OR REPALCMENT IM GONNA SUE YOU UGYS GUYS DANA M YOU WILL HEAR FROM ME!